Tourism & Travel: Exploring the Hospitality Sector and Accommodation Types

Tourism and Travel: The Hospitality Sector

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Tourism & Travel
The Hospitality Sector
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Education
...Accommodation
The Hospitality Sector
Accommodation is a key component of tourism. When we travel, we need a place to stay!
The choice of accommodation depends on the type of holiday, the location, the tourist's
preferences and the budget available.

Depending on the preference, there are two types of
accommodation:
Serviced
accommodation
(or Catered Accommodation)
Self-catering
accommodation
(or Non-catered)

Serviced Accommodation Details

CServiced Accommodation
When guests stay in serviced accommodation, meals and other facilities are provided.
The facilities available are usually indicated with symbols on websites and brochures.
They range from parking, room service, free Wi-Fi to hotel concierge services, gyms,
hairdressers and tennis courts.
Within the room, you may find things like tea and coffee making facilities, Tv and courtesy
sets (e.g. shampoo).

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Watch out!
Things like towels and bathrobe are not to be
taken as souvenirs!
Some hotels have introduced Radio Frequency Identification (RFID) - a
versatile technology using tags for identifying and tracking items - to
prevent theft.Hotel
There is a wide choice of types of serviced accommodation, but the most common and
traditional is the hotel.
One important factor when determining types of hotels is the star rating system (diamonds
in the USA). This system is based on the quality of services and the number of facilities
offered.

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Hotels are usually rated from one to five stars - from basic to luxurious. However it is not
easy to compare hotels in different countries as there is no official international rating
system, each country has its own.

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Lately, a compromise has emerged. A number of European countries
have joined the Hotelstars Union to apply almost identical criteria
for their hotel classification.

Hotel Star Rating System

Hotel Star Rating Criteria

Star Rating
...Hotel
here is a w
raditional i
Informal service. Small guest rooms. Private bathrooms are not always
included. Reception 12 h/d. Room cleaning once a day, towels and
linen every 3 days.
Better standards of cleanliness. Better rooms. Private bathrooms. TV and
telephone.
One import
n the USA).
ffered.
Hotels are u
asy to com
ystem, eac
Nice spacious rooms with larger bathrooms. they offer a reastaurant bar
and lounge. Room service is available and there may be a small pool or
fitness centre.
Comfortable guest rooms Services often include pool, fitness centre, and
24-hour room service. king-size beds, minibars, Wi-Fi, air conditioning,
safety deposit boxes, bathrobes, and complimentary toiletries.
Luxurious range of services - swimming pool, spa and sports facilities.
Elegant and stylish rooms and suites with a lot of amenities, including
computer points and WiFi connections, plasma TVs, jacuzzi baths, etc.
Restaurants with extensive gourmet menus, room service and reception
24 hours a day.

×
and
diamonds
ilities
it is not
ating
countries
criteria
Star Rating
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Hotels can be run independently or be a part of larger chains.
Hotel chains (e.g. Hilton) provide the same quality standards, facilities and services in their
properties throughout the world.
Many international groups often include several chains within them, aiming at different
types of customers. In this case, not all hotels are owned by the company. Some are run on
a franchise arrangement (e.g. Best Western).

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Hilton & Baku

Franchise Agreement Explained

CWhat is a franchise
agreement?
It is a contractual agreement between a franchisor
(the business owner) and a franchisee.
The franchisor allows the franchisee to use their
intellectual property, brand, and systems in
exchange for periodic or one-time payments.
In few words the franchisee pays for the right to use
the hotel name, Increasing the likelihood and
success of an hotel.
What is a
FRANCHISE
AGREEMENT?
FRANCHISE
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Hotels are
classified
according to
location, function
and levels of
service they offer.

• Budget hotels
• Airport hotels
• Resort hotels
• Boutique hotel
• Motels
• Business and conference hotel
• Micro hotels
• Albergo diffuso (scattered hotel)
• Luxury hotels

Hotel Types by Classification

Budget Hotels Overview

CHotel
· Budget Hotels
A budget hotel (or economy hotel) is a small property that
offers basic facilities and services for a low price (e.g. very
few staff, just one person at the reception desk, no room
service).
In terms of hotel star ratings, 1- and 2-star hotels are considered
budget accommodations.

Airport Hotels Overview

CHotel
. Airport Hotels
They are located inside or very close to an airport
area. In this case the offer shuttle services to and from the
airport.
Most guests at an airport hotel are likely to stay only one
night.
HOTEL **
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Airport hotels accommodate air travelers who have lengthy layovers
or have aircraft canceled, as well as business clients and airline
employees.
Unlike regular hotels, airport hotels charge their visitors by the hour
rather than daily or nightly.

Resort Hotels Overview

CHotel
. Resort Hotels
Resort hotels are usually luxurious hotels located near
holiday attractions such as beaches, mountains, or in some
other exotic locations away from cities.
They provide special activities such as golf, tennis, horseback
riding, nature hikes, sailing, skiing, swimming, dancing, etc.
Resort is a self-contained establishment, often used as a wedding
location.
They often form part of a package holiday.

Boutique Hotels Overview

C
CHotel
. Boutique Hotels
Usually small, luxurious hotels set in fashionable urban
locations that provide more personalized service than
typical hotels.
They treat guests in a way that make them feel truly at home.
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There can be continuous theme that runs throughout all of their
rooms and public spaces or a different theme for each room.
Boutique hotels are all about staying true to the local culture, from the
cuisine to the décor.Hotel

Motels Overview

· Motels
Common in the USA, motels are buildings with one or two
floors located next to major motorways and roads.
The rooms lead directly onto a car parking area.
Shepherds
MOTEL
MOTEL
They were designed for people driving long distances between
states, before flying became the preferred method of transport.
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Nowadays many have closed down, although they are still popular
with those looking for a slice of old-time America as they drive along
Route 66.Hotel

Business and Conference Hotels Overview

. Business and conference hotels
They are aimed at business travellers and companies.
Usually located in strategic points (city centre or business
districts).
Specialised in the organisation of conventions, meetings and
conferences. They provide everything needed during these
events (e.g. audio-visual equipment and catering)
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They can be chosen for social events too, such as parties, wedding
receptions and celebrations.

Micro Hotels Overview

CHotel
. Micro hotels
Often known as microtels.
They represent an adaptation of the Japanese capsule hotels.
The physical space for these rooms or buildings is about half of
those of standard hotels.
They are suitable for short stays or for those who want to save money.

Albergo Diffuso Overview

CHotel
· Albergo diffuso
Or Scattered Hotels, it's a tourism formula wholly made in Italy.
Conceived in the 80s by professor Giancarlo Dall'Ara in
the Friuli-Venezia Giulia region.
The rooms accommodating tourists are 'scattered' across different restored buildings,
all within walking distance of one another.
1
C
Exercise
The aim is to encourage an exchange between guests and the local
community.
Unlike Airbnb and farm stays, this type of accommodation offers an
experience in a non-hotel but with the services of a hotel (e.g.
reception).1. When and why did Professor Dall'Ara develop
the hospitality model of the albergo diffuso?
2. Why is it called that?
3. How does it differ from other forms of
accommodation?
4. What benefits are there for guests?
5. What benefits are there for the local
community?
6. Is the albergo diffuso only an Italian hospitality
model today?
https://young.hubscuola.it/
player/6780338/TbEUZDy4J
vXV4MXxrQHotel

Luxury Hotels Overview

. Luxury hotels
A Luxury Hotel is considered a hotel that provides a luxurious
accommodation experience to the guest.
They offer extremely high levels of service including things like
private spas and Michelin-starred restaurants.
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Usually referred to 4/5 stars hotels.

Hotel Type Matching Exercise

Exercise
Exercise
ExerciseMatch the types of hotel (1-6) to their definitions (a-f).

1. conference hotel
2. boutique hotel
3. budget hotel
4. eco hotel
5. business hotel
6. airport hotel

a caters for people travelling for work purposes, often
situated in city centres with good transport links near
railway stations, airports or motorway exits
b offers facilities to arrange large meetings, seminars
and events
c convenient for travellers who land late at night or have an
early morning flight
d has themed or individual art style décor and offers guests
a high quality and personalised experience
e environmentally-friendly and promotes sustainable tourism
f aimed at guests who want only basic amenities and low
costs, often chain hotels such as Travel Inn and Ibis

Old Ferryboat Inn Listening Exercise

Listen to a tour guide describing The Old
Ferry boat Inn in Cambridgeshire (UK) and
say if the sentences are true (T) or false (F)
1 The roof of the Old Ferryboat Inn is
painted white.
2 It was built in the 6th century.
3 It has a spirit living in the building.
4 Juliet appears every night in the
rooms.
5 The guide offers a drink to the person
who orders lunch first
https://dam.bsmart.it/player/deag
ostini/DEA18C 18007 1 bz10R 00
0151/play

ICEHOTEL Experience Details

5BOOK ONLINE
Book your ICEHOTEL experience online, the next
winter season starts December 7ª. Please note that
ICEHOTEL is under construction from December to
January. During that period, each week a new area of
the hotel will be available for visitors and guests.
PACKAGE DEALS AND COURSES
Experience the best of ICEHOTEL and Swedish
Lapland with our tailor-made package deals.
ROOMS OF ICE AND SNOW
At ICEHOTEL in Jukkasjärvi you can choose between
several different types of accommodation. The ideal is
to combine one cold night in ICEHOTEL with several
warm nights in our hotel rooms or hotel chalets.
When the temperature plummets toward -30 ℃, it feels Type of hotel:
good to come in from the cold, especially after an entire
day spent outdoors. ICEHOTEL offers several warm
accommodation options.
Warm winter clothes, gloves, shoes, breakfast buffet,
morning sauna and admission to ICEHOTEL is always
included in the price when you stay in one of our
accommodations.
The Ice rooms are both comfortable and spacious,
furnished with ice furniture. When the outside
temperature drops, you will be greeted by the warm
atmosphere in ICEHOTEL. Inside ICEHOTEL, the
temperature is never colder than -5 ℃ to -8 ℃,
regardless of how cold it may be outside.
Snow Rooms are basic but comfortable with either two or
four beds. Dress in warm thermal underwear, put on a hat
and slip into the cozy sleeping bag. You are awakened in
the morning with a cup of hot juice at your bedside.
Read the webpage and fill
in the table.
Name of hotel:
Location:
town
country
Open: from
to
Types of accommodation
offered:
Facilities included in the
price:
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